At Careinfo IT Solutions Pvt. Ltd. ("We," "Our," or "Us"), we value the privacy and protection of our clients' personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our logistics and ecommerce management services. By using our services, you ("Client," "You," or "Your") consent to the practices outlined in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms, please refrain from using our services.

1. Information We Collect

• Personal Information: Information such as your name, email address, phone number, and company details.
• Business Information: Information about your business operations, including order details, shipping addresses, and payment information.
• Usage Data: Information about how you access and use our services, such as device information, IP addresses, and browser types.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our website and services.

2. How We Use Your Information

• Service Provision: To deliver and support the logistics management, ecommerce management or any services you have requested.
• Account Management: To create and manage your account, process payments, and communicate with you regarding your service usage.
• Improvement of Services: To analyze usage data and improve the functionality and performance of our services.
• Communication: To send updates, offers, and support-related communications to you.
• Compliance: To comply with legal requirements, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We employ a variety of security measures to protect your personal and business information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers and encryption protocols.
• Regular security audits and updates.
• Limiting access to sensitive information to authorized personnel only.

However, please note that no method of transmission over the internet is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

4. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who help us in providing and supporting our services (e.g., payment processors, shipping partners).
• Legal Compliance: We may disclose your information if required by law, or to comply with legal processes, such as a court order or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will take steps to securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or business reasons).
• Opt-Out of Communications: You can opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

To exercise any of these rights, please contact us at the details provided below.

7. International Transfers

If you are located outside Nepal, please note that your information may be transferred to and stored in servers located within Nepal. By using our services, you consent to the transfer of your data to Nepal.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated Privacy Policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at:

Careinfo IT Solutions Pvt. Ltd.
Email: info@careinfo.com.np

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.